Shipping policy

# Shipping Policy

**Last Updated: September 29, 2026**

At **NexVibe**, we’re committed to getting your order to you safely and as quickly as possible. Please review the shipping information below before placing your order.

## 1. Order Processing

Orders are typically processed within **1–3 business days** after payment is successfully received.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information when available.

Please note that orders placed on weekends or holidays may begin processing on the next business day.

## 2. Shipping Times

Estimated delivery times may vary depending on your location, the product ordered, and the shipping carrier.

Typical delivery estimates are:

* **United States:** 10–15 business days
* **International:** 10–25 business days

These are estimates, not guarantees. Delivery may take longer during holidays, sales events, severe weather, customs delays, or other circumstances outside our control.

## 3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address and the items in your order.

From time to time, NexVibe may offer promotional free-shipping offers. Any applicable promotion will be clearly displayed at checkout or on our website.

## 4. Tracking Your Order

When tracking information is available, we will send it to the email address provided during checkout.

Please allow **3-5 business days** for tracking information to update after your order has been shipped.

If your tracking information hasn't updated immediately, your package may still be moving through the carrier's network.

## 5. Incorrect or Incomplete Addresses

Please make sure your shipping information is correct before completing your purchase.

NexVibe is not responsible for orders that are delayed, returned, or delivered incorrectly because of an incorrect or incomplete shipping address provided by the customer.

If you notice an address mistake, please contact us as soon as possible. While we cannot guarantee that an address can be changed after an order is placed, we will do our best to assist you.

## 6. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and transportation process.

If your package appears to be delayed, please first check the tracking information for the latest update.

If your package is significantly past the estimated delivery window, contact us at **[ginemdawas1@gmail.com]** and include your order number. We will review the situation and help where possible.

## 7. International Orders

International customers may be responsible for additional customs duties, taxes, or import fees imposed by their country.

These charges are determined by local authorities and are not controlled by NexVibe.

Customs processing may also cause additional delivery delays.

## 8. Multiple Items in One Order

Depending on product availability and fulfillment locations, items from the same order may occasionally be shipped separately.

If this happens, you may receive multiple tracking numbers and packages.

You will not be charged an additional shipping fee simply because your order is shipped in multiple packages unless otherwise stated at checkout.

## 9. Damaged Packages

If your package arrives damaged, please contact us as soon as possible at **[ginemdawas1@gmail.com]**.

We may request photos of the damaged package and/or product so that we can investigate the issue and determine the appropriate solution.

## 10. Questions About Shipping

If you have any questions about your order or our shipping policy, please contact us at:

**Email:** ginemdawas1@gmail.com]

**NexVibe**
*Shop smart. Stay in the vibe.*
*